All www.heavenlypathartgallery.com products & Services are sold subject to the terms and conditions set out below.
1.Acceptance of Order
Your order becomes binding as soon as it has been accepted by www.heavenlypathartgallery.com, subject to your rights of cancellation (please see section 5).
The product you order will be made bespoke to you in accordance with the instructions and specifications you have given us.
It is your responsibility to check all the details and aspects of your order are correct and that the goods are suitable for your requirements (including product features, measurements, dimensions, delivery and access) when we send through your order acknowledgement email.
2. Liability
Because our art is made specifically to your order, it is not possible to return it if is not suitable.
If the product you have received is damaged or we have made a mistakes with your order we will of course repair or replace it as soon as possible.
Upon delivery of your product, please check it very carefully and report any problems immediately as we will not be held liable for visible defects identified after 24 hours of delivery.
We cannot be held liable for conditions of use or storage within the customers house after delivery which may affect the product in any way.
3. Payment
Because each product is bespoke, 100% of the cost of the goods is taken when your order is placed.
International customers will be responsible for you will be responsible for the payment of any applicable import duties and taxes.
All orders are not refundable or returnable unless goods are damaged upon delivery.
Every effort is made to ensure that prices are correct at the time of publication. If an error has been made, we or you may cancel the order subject to the terms indicated under section 5.
We reserve the right to change prices without notice up until the time you have placed your order.
4. Delivery
Each piece of art bought from www.heavenlypathartgallery.com is made to your individual specifications. This means that it can sometimes take up to 15 working days for your art to be delivered, although we will always try to deliver sooner.
If your product will not be delivered within 15 days please let us know and a customer services representative will contact you.
5. Cancellation
Standard and bespoke art is made to your order and therefore personalised as recognised by the Distance Selling Regulations.
We do not accept cancellation once an order is paid unless the product is damaged.
Our products cannot be returned after you have received them unless they are confirmed as defective or damaged, in which case they will be taken away by the delivery service and repaired or replaced at our discretion.
Returns
Although we check every piece of art before it is dispatched, there are rare occurrences of art being damaged whilst in transit.
Before signing for your piece of art, please check all external packaging for damage. If you are happy with the condition, please sign the paperwork as 'in good Condition'. If there is visible damage or you suspect there may be damage then please accept the delivery but sign the paperwork as 'damaged goods'. Please then contact us to arrange for the piece to be collected for return.
When opening your package, please take care and allow for possible movement in transit. Once open, it's very important that you retain all internal and external packaging in case the piece needs to be returned to us.
6. Access
It is your responsibility to ensure that the product you have ordered will fit into your home. It is very important that you carefully measure where the piece is going to go and also whether we can get it to the location. Please be sure to check these details in advance of placing your order.
7. Colour & Anomalies
Although we are confident that our production process produces art that is as closely matched to the original product as possible, goods may not appear the same colour as shown on your computer screen.
Within acceptable limits, there may occur blemishes in our frames (if the original artwork or print has a frame) - such as small knots - which can only be considered a naturally occurring phenomena and therefore not considered defective in any way.
Contact Address and Company Details:
Heavenly Path Art Gallery
46A High Street
Glastonbury
Somerset
BA6 9BX
Tel: 0044 (0) 1458 832911
